Create a ticket

Follow these steps to create a ticket in the FarEarth Helpdesk.

Prerequisites

• You need to be logged into the FarEarth Helpdesk. See how to log into Helpdesk

Step 1

• From your Helpdesk dashboard, click the PLUS ICON

Step 2

• Fill in the ticket details
  • TITLE: a short summary of your issue
  • TEXT: describe your issue in as much detail as possible
  • GROUP: select the relevant department the ticket should go to
  • STATE: the current status of the ticket (example, "new" for new support requests)
  • ORDER NUMBER: the FarEarth order number, if applicable
  • TICKET TYPE: the category that best describes your issue
• If needed, click SELECT ATTACHMENT to attach supporting files (example, screenshots, logs)
• Click CREATE

note

The more detail you provide in the TEXT field, the better our team can assist you.

If the support requested is in relation to a FarEarth processing error, supplying the ORDER NUMBER will help us identify the issue.

Expected outcome

• You can now create tickets
• New tickets created will receive a ticket number
• You will receive e-mail updates as your ticket is processed